ZAMMAD is a multi-channel customer support system without compromising on the ease of use.
Manage multi-channels tickets with ease. With ZAMMAD ticket-system your team can collaborate on tickets.
There are 3 base groups of users; agents, admins and clients.
Users can also be divided by teams, that represent department or even teams within a department,
Group customers by organizations allowing your clients team to share support tickets.
Service levels and the respective agreements (service level agreements, SLAs) document quality pledges for IT services. SLAs are recorded and administered.
Integrated live-chat from within the support dashboard allowing your team to work on tickes and man the live-chat at the same time.
Publish your own library of FAQs, how-tos, internal SOPs and more with the knowledge base.
Native integrations with apps thathelp you make the most of ERPnext, bring digitalization to your whole business despite your business size.
Contact us today to find out how we can implement ZAMMAD without proving to be a financial burden. There’s no reason not to bring technology to your whole business.