Customer support excellency

ZAMMAD is a multi-channel customer support system without compromising on the ease of use.

 
Travel_pin_9.H03-min.png
01

Ticket-Base

Manage multi-channels tickets with ease. With ZAMMAD ticket-system your team can collaborate on tickets.

02

Users & Teams

There are 3 base groups of users; agents, admins and clients.

Users can also be divided by teams,  that represent department or even teams within a department,

03

Organizations

Group customers by organizations allowing your clients team to share support tickets.

 
04

SLA's

Service levels and the respective agreements (service level agreements, SLAs) document quality pledges for IT services. SLAs are recorded and administered.

 
05

Live Chat

Integrated live-chat from within the support dashboard allowing your team to work on tickes and man the live-chat at the same time.

 
06

Knowledge Base

Publish your own library of FAQs, how-tos, internal SOPs and more with the knowledge base.

 

Integrate with other Apps

Native integrations with apps thathelp you make the most of ERPnext, bring digitalization to your whole business despite your business size.

Call center agent at work
Business executives in a management meeting
Programmer working in a software developing company
Smiling latin woman in call center

Interested in ZAMMAD?

Contact us today to find out how we can implement ZAMMAD without proving to be a financial burden. There’s no reason not to bring technology to your whole business.